Exclusive Support
The exclusive support package offers next day onsite response, the intuitive and simple to use ticket based work flow with escalation steps to resolution, IT support over the web, telephone and email, unlimited onsite support, 15 minute response time and a targeted 4 hour hour resolution, Outlook/Email support, hardware upgrade support, PC, Laptop and Mac support, full site audit and detailed documented set, includes server monitoring for up to 5 servers and this package also offers managed licensing, software and warranty renewals.